FAQs

Q: When will my order arrive?
A: Treat orders ship within 2 business days. Please note that we sell only our treats through our website. Frozen raw food is available online and in select stores. Please check the store locator for details.

Q: How many nuggets are in each package? 
A: Our nuggets are about 2 oz each. So each 1 lb bag contains approximately 8 nuggets; 5 lb bags contain approximately 40 nuggets; and 10 lb bags contain approximately 80 nuggets. Please note that the number of nuggets may vary slightly because our bags are filled according to weight rather than number of nuggets. 

Q: Why does the color and texture of the meat vary slightly from package to package?
A: Color and texture variation is normal from batch to batch due to seasonal changes in produce and livestock. Natural meat varies in color and texture.

Q: Why isn’t the rabbit in the raw nuggets Certified Humane®?
A: There are no established Certified Humane® standards for raising rabbits. However, our founder made guidelines based on Certified Humane® standards that Ayrshire Farm and our partner farms follow for rabbit production.

Q: Are your raw frozen recipes appropriate for all life stages?
A: All raw frozen MeatMe recipes meet the nutritional levels established by the AAFCO Dog Food Nutrient Profiles for “All Life Stages".

Q: Do you use High Pressure Pasteurization (HPP)?
A: We don’t use HPP, irradiation, or any form of pasteurization. We are real raw!

Q: Can I mix the raw nuggets or dehydrated treats with other pet food?
A: Yes, you can mix any MeatMe product with any other pet food.

Q: Is it safe to rotate proteins when feeding raw nuggets or dehydrated treats?
A: Yes, rotating proteins is recommended. Variety is optimal for your pet.

Q: What should I do if a package of the nuggets gets freezer burn?
A: Freezer burn is simply moisture that has formed ice crystals on exterior surfaces. It does not affect taste or your pet’s safety. As long as the nuggets have been stored and prepared at a safe temperature, they will be safe and tasty for your pet.

Q: Can cats eat MeatMe jerky treats too?
A: Absolutely! All of our treats are suitable for dogs and cats, although our jerky is suggested as a canine product because of the thickness and size of the strips. Some of our customers, however, have told us that they break the jerky into smaller pieces for cats with great results.